Refund policy

We want you to love your purchase. If something isn't quite right, we're here to help.

Return Eligibility
Because our products are intended for personal body care use, we cannot restock or resell opened items. This policy helps us maintain the highest standards of hygiene and product quality for all customers.
Returns may be requested within 30 days of delivery.
To be eligible for a return:
• Items must be unused, unopened, and in their original condition.
• Original product packaging, tags, and accessories (if applicable) must be included.
• Products must show no signs of use, washing, wear, or damage.
• Proof of purchase (order number or confirmation email) is required.
For hygiene and safety reasons, we cannot accept returns for products that have been:
• Opened from their sealed packaging.
• Used, washed, or exposed to water.
• Altered, damaged, or improperly stored after delivery.
Free gifts included with an order, and final sale products, are non-refundable.
We reserve the right to refuse returns that do not meet the eligibility requirements above.

How to Start a Return
Email our customer support team at support@colorpoems.com with your order number and the reason for your return. Once your request is approved, we'll send you return instructions and the return address. Please don't send items back before you've received our authorisation — unauthorised returns can't be processed.
Returns are shipped to our warehouse in the United States.

Refunds
After your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to the original payment method within 3–5 business days.

Shipping Charges
If your return is due to a change of mind, the original shipping charge is not refunded, and return shipping is at your cost. If your order arrived damaged, defective, or incorrect, we'll refund the full amount you paid — including the original shipping charge — and cover the cost of returning the item.

Exchanges
If you received a defective or damaged item, we'll gladly arrange a replacement. For hygiene reasons, exchanges are only available for unused products unless the item arrived damaged or defective.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Questions?
Customer satisfaction is important to us. If you have questions about your order, email support@colorpoems.com and we'll be happy to assist.