Shipping policy

We aim to get your order to you as quickly and smoothly as possible. Orders ship from our own warehouse in New Jersey.

Order Processing
Orders are usually picked and packed the same or next business day. During peak seasons or promotional periods, processing can take up to 3–5 business days. Orders placed on weekends or holidays are processed on the next business day.
You'll receive a confirmation email once your order is placed, and a shipping notification with tracking details once your order has been dispatched.

Shipping Rates & Options
We currently offer one shipping option within the United States:
Standard Shipping — Free on orders over $35 (after discounts and before tax). A flat rate of $6.00 applies to orders below $35.

Delivery Time
Most orders are delivered within 4–8 business days of being placed.
Delivery times are estimates and may vary depending on carrier delays, weather conditions, or peak holiday periods.

Tracking Your Order
Once your order has shipped, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Shipping Delays
Carrier delays: Occasionally a carrier may experience transit delays, or mark a package as "delivered" before it reaches you. If your package hasn't arrived within the estimated delivery window, contact us at support@colorpoems.com and we'll assist you.
Order delays: If we're unable to ship within our stated processing time, we'll contact you before that time expires with a revised shipping date and the option to either wait or cancel your order for a full refund. If we can't provide a definite new date, you may cancel at any point before your order ships. If you don't respond to a delay notice: for a delay of 30 days or less, we'll assume you're happy to wait; for a delay longer than 30 days, or where we can't give a definite date, your order will be cancelled automatically and refunded in full.

Changing or Cancelling an Order
Orders can be changed or cancelled at no cost at any time before they ship — email support@colorpoems.com with your order number and what you'd like to change. Once an order has shipped we're unable to redirect or recall it, so the return process below applies instead.

Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate at checkout. We're not responsible for delays or lost packages caused by incorrect or incomplete address information. Orders returned to us due to address issues will be refunded, excluding shipping fees.

Lost or Damaged Packages
If your order arrives damaged, or is lost in transit, please contact us within 7 days of delivery confirmation so we can resolve the issue promptly.

Questions?
If you have any questions about your order or shipping, email us at support@colorpoems.com — we're happy to help.